Terms and Conditions

**Effective Date:** 10/10/2024

1. **Introduction** These Terms and Conditions govern the services provided by Vortex Couriers. By accessing our services, you agree to comply with and be bound by these terms. If you do not agree, please do not use our services.  

 2. **Services Provided** We offer various courier services, including but not limited to: - Same-Day Delivery - Next-Day Delivery - International Shipping - Scheduled Deliveries - Package Tracking  

 3. **User Obligations** By using our services, you agree to: - Provide accurate and complete information regarding your shipments. - Comply with all applicable laws and regulations related to shipping and receiving items. - Ensure that the items you send are legal and safe for transport.  

 4. **Pricing and Payment** - Our pricing is based on the type of service selected, package weight, dimensions, destination, and other relevant factors. - Payment must be completed before the pickup or delivery of goods unless otherwise stated. - We reserve the right to change our pricing structure at any time, with notice provided to you.  

 5. **Delivery Times** While we strive to meet estimated delivery times, we cannot guarantee them due to potential delays caused by unforeseen circumstances beyond our control (e.g., weather, traffic, etc.).  

6. **Liability Limitations** - Vortex Couriers shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. - Our liability for loss or damage to packages is limited to [insert amount, e.g., $100] unless additional insurance has been purchased.  

 7. **Claims and Complaints** Any claims related to loss or damage must be reported within [24 hours] of delivery. Claims will be assessed and addressed according to internal policies.  

8. **Prohibited Items** You acknowledge that you are prohibited from sending certain items through our services, including but not limited to: - Dangerous goods (explosives, flammable materials, etc.) - Illegal items (drugs, counterfeit goods) - Perishable items